Frequently asked questions - Silverstream Events

GENERAL QUESTIONS /  MUSIC CONCERTS AND MOVIE NIGHTS


What to wear?
The weather in Denmark can get chilly once the sun goes down. We advise guests to be prepared and pack jumpers and blankets to ensure they are comfortable throughout the outdoor events.


Will food and drinks be available?
Yes. There is a licensed bar and catering providing food, hot and cold drinks. You are welcome to bring your own picnic along. 

Bringing your own alcohol is strictly prohibited


Where can I park?
There is overflow parking available on the grassed area next to the winery.


What are the seating arrangements?
We are a bring your own seating event space.  Please bring your blanket or low chairs (please note: low chairs will be placed at the back of the seating area).


Are children welcome?
Children are most welcome to attend our events. Children aged 3 and under can attend with you for free. Children under 14 must be accompanied by an adult.


What kind of access will there be for wheelchairs?
Guests in wheelchairs have full access to the winery, please note the disabled toilet is within the facility.


Can I BYO?
You are most welcome to bring your own food or enjoy something from our onsite caterers. 

Bringing your own alcohol is strictly prohibited


What can’t be brought in to the winery?
Please note that no breakable items (including but not limited to glassware and ceramics) will be allowed onto the winery.


Can I bring a pet?
No, unfortunately pets will not be able to enter Silverstream Wines during events.


Can I smoke?
Silverstream Wines is a strictly non-smoking venue. Any person wishing to smoke is required to exit the public area to do so.


What is Silverstream Wines refund policy?
All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully when navigating the booking process.


WEATHER

 

What if it rains?
We will go ahead with event sessions regardless of rain, and do not cancel for light/intermittent/potential rain.

We strongly recommend guests bring wet weather gear to events in case of light rain (note the use of umbrellas during screenings is not permitted as it obstructs the view of other audience members).

Events will only be cancelled if the weather poses a safety threat to patrons and staff - a sever weather warning issued by the BOM.

In the unlikely event of a cancellation, an 80%  refund will be provided to ticket holders, this is not inclusive of the booking fee.

Sorry, there are no products in this collection.