Terms & Conditions

Shipping and Returns

Delivery Charges

Prices are per case (12 bottles) or half case (6 Bottles)

Western Australia: $10.00
Rest of Australia: $15.00

We do not currently offer international purchases and shipping.

If express delivery is required, please contact Silverstream Wines directly.

We dispatch orders within 1 – 2 business days through Australia Post. Once dispatched, delivery times are at Australia Post’s discretion and may vary between 3 and 10 business days.

Australia Post will deliver to your door, or leave a card for collection at your local post office. Australia Post will require a person of 18 years of age or older to be present to sign for the delivery.

You can specify delivery instructions in the shipping comments field during the checkout process.  While we will apply your instructions to the address label we cannot take responsibility if the instructions are not correctly followed by Australia Post during the delivery process – but will be happy to resolve any issues that may arise from this.  Please don’t direct us to leave your wine unless the area it will be left is secure and will not expose the wine to excessive heat or direct sunlight, as these two factors have the potential to compromise the quality of the wine. We are happy to deliver to PO Boxes and business addresses – please specify the company name if delivering to a business address.

Returns

Silverstream Wines will gladly accept returns where the products you receive are different from those ordered. Products that are returned must be in their original and undamaged condition.

If you have received a product that is damaged in transit or oxidised please contact Silverstream Wines within 7 days.

Age policy

As per liquor licensing laws in Western Australia, you must be 18 years of age or older to purchase wine from our online store. Wine can only be delivered and accepted by a person who is over 18 years of age at the time of delivery. If we have reason to believe that a person ordering wine is not 18 years of age or older, we reserve the right to refuse the order.